This page explains how to permanently delete your LynxTrac account and the personal data associated with it. It applies to every LynxTrac account holder, including users who registered through the LynxTrac mobile app.
How to delete your account
You can delete your account yourself, at any time, without contacting us:
- Sign in to app.lynxtrac.com. The link opens the deletion page directly; you can also reach it from My Profile → Security → Delete account.
- Review what will be deleted. For your security, the page asks you to sign in again if you have not signed in within the last 10 minutes, then brings you straight back.
- Type DELETE and select Delete my account.
In the LynxTrac mobile app (iOS or Android), go to Account → Delete account. It opens the same page.
If you cannot sign in
If you have lost access to your account, email [email protected] from the address registered to your account, with the subject "Account Deletion Request" and your username. We verify that the request comes from the registered address before processing it.
What data is deleted
When your account is deleted, we permanently delete:
- Personal information: email address, username, and name (display name). An anonymous internal account number remains so that retained billing and audit records stay consistent; it no longer identifies you.
- Contact and profile details: phone, address, timezone, and preferences on the account.
- Authentication credentials and security data: password, passkeys, active sessions, refresh/API tokens, and two-factor authentication (2FA) secrets and recovery codes.
- Mobile device identifiers: the push-notification token and device identifier registered by the mobile app.
- App activity tied to your account: notifications sent to you, bookmarks, and saved searches.
What is retained, why, and for how long
A limited set of records is kept after deletion where the law requires it or where we need it to protect the service:
- Billing and transaction records: retained to meet legal, tax, and accounting obligations, for up to 7 years (or as required by applicable law).
- Security and audit logs: retained for fraud-prevention and security-integrity purposes for their normal retention period (no more than 90 days), then deleted.
- Residual copies in encrypted backups: purged on our normal backup rotation, within 30 days.
Organization accounts
If you signed up for LynxTrac yourself and you are the only member of that organization, deleting your account also closes that organization and permanently deletes its devices and their data.
If your organization has other members, or it is managed for you by a managed service provider (MSP), only your individual account and personal data are removed. The organization and its data stay with its administrators.
If you are the only administrator of an MSP organization that still manages customer organizations, give another user administrator access before deleting your account, or contact [email protected] so the customers you manage are not left without an administrator.
Timeframe
Your account is locked as soon as you confirm deletion, and it is permanently deleted 30 days later. We email you when we receive the request and again once deletion is complete. To cancel within those 30 days, email [email protected]. When we restore an account, passkeys and API keys have to be set up again, and the devices of a closed organization need to be reconnected.
Contact
Questions about deleting your account? Email [email protected]. For anything else, contact [email protected].